FAQ

Frequently Asked Questions

  1. How do I place an order?

To place an order, browse our website, select your desired items, choose any options , and add them to your cart. When you’re ready to complete your purchase, go to your cart and proceed to checkout.

  1. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards.

  1. Can I cancel or modify my order after placing it?

Once an order is placed, it is processed immediately, and we may not be able to cancel or modify it. Please contact us at [info@bodz.store] as soon as possible if you need assistance. We’ll do our best to accommodate your request, but we cannot guarantee changes.

  1. Do you offer returns or exchanges?

Currently, all sales are final, and we do not accept returns or exchanges. If you receive a defective or damaged item, please contact our customer service team at [info@bodz.store] within 7 days of receiving your order, and we’ll assist you with a resolution.

  1. How long does shipping take?

Shipping times vary depending on your location and selected shipping method. Orders typically process within 1–3 business days, and shipping takes an estimated 5–10 business days within [country/region]. International shipping may take longer. You’ll receive a tracking number once your order ships.

  1. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and chosen shipping method. We also offer free shipping on limited time.

  1. Do you ship internationally?

Yes, we offer international shipping to many countries. Please check our shipping options at checkout to confirm availability for your location.

  1. What should I do if my order arrives damaged or defective?

We’re sorry for any inconvenience! If your order arrives damaged or defective, please email us at [info@bodz.store] with your order number and photos of the item within 7 days. Our team will work with you to resolve the issue.

  1. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number and instructions on how to track your package. If you haven’t received this email, please check your spam folder or reach out to our support team.

  1. Who can I contact for more information or help?

Our customer service team is here to help! Please reach out to us at:

  • Email: info@bodz.store